Refund policy

RETURN & REFUND POLICY

Last updated: September 3, 2026

At Audira, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, please contact us through our Contact Us page so we can help resolve the issue.

30-DAY RETURN POLICY

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the product must be unused and in its original condition and packaging.

Because Audira products are intended for personal ear care and hygiene, opened or used products may not be eligible for return unless the product is defective, damaged, or incorrect.

RETURN PROCESS

Before sending any product back, you must contact Audira through our Contact Us page and receive return instructions.

Please do not send a product to an address without first receiving return authorization and instructions from us.

When requesting a return, please provide your order number and briefly explain the reason for the return. We may also request photographs or other information to help us process your request.

RETURN SHIPPING

For returns due to a change of mind or other reasons not caused by a defect, damage, or error on our part, the customer is responsible for return shipping costs.

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the issue and, where appropriate, provide a replacement or refund.

DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, defective, or you receive the wrong product, please contact us through our Contact Us page within 7 days of delivery.

Please include your order number and photographs or video showing the issue when possible.

We will review the information and determine the appropriate resolution, which may include a replacement or refund.

REFUNDS

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used to place the order.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Original shipping charges are generally non-refundable unless the return is due to a product being defective, damaged, incorrect, or another error on our part.

LATE OR MISSING REFUNDS

If you have been notified that your refund has been issued but you have not received it, please first check with your bank or payment provider.

If you still have not received your refund after the applicable processing period, please contact us through our Contact Us page.

ORDER CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered processing or has shipped, cancellation may no longer be possible.

IMPORTANT

This policy does not limit any consumer rights or protections that cannot legally be excluded or restricted under applicable law.

Audira reserves the right to review each return and refund request in accordance with this policy and applicable law.